Here you can find the updates we are making to our sites, pages, API's and applications. We include all work, bugs, and relevant operations to ensure you know what's changed. Resgrid exposes our current development queue on Trello. You can view our board here Resgrid Public Development Queue.
3-18-2017
  • Updated backend framework version
  • More fixes to the subscription system
  • Adding multi department support
  • Ability to delete user without re-writing data
  • For new call dispatching show more then 50 users
Resgrid V2 Website Update
2-25-2017
  • Fixed some issues with Calendar and Calendar notifications
  • Assorted Notification issue fixes
  • Updated Text Command with new commands and return data
Resgrid V2 Website Update
2-11-2017
  • Added ability to edit closed call details
  • Fixed issue with users updating their username
  • Fixed issue where log types could not be changed
  • Fixed issue with the subscription system
Resgrid V2 Website Update
1-28-2017
  • Changed Dashboard group reset button from Available to Standing By to refect it's setting the Action
  • Fixed an issue where the person action set buttons on the dashboard would not work
Resgrid V2 Website Update
1-27-2017
  • Fixed an issue where new notificaitons count not be created when not selecting groups and roles
  • Changed (C) footers from 2016 to 2017
Resgrid V2 Website Update
1-20-2017
  • Fixed an issue where deleted groups or roles would cause the notifications page to crash
  • When saving a group that doesn't have a Dispatch or Email email system will create one
Resgrid V2 Website Update
1-14-2017
  • Fixed an issue that gave an incorrect warning message when trying to add a person with an already used username and/or email address
Resgrid V2 Website Update
1-13-2017
  • Fixed an issue that was causing calendar entries to report the incorrect time
  • Fixed an issue where the web application may hang causing 503/Site Under Construction errors
  • Fixed issue where Edit Profile TimeZone would not save
Resgrid V2 Website Update
1-9-2017
  • Fixed an issue that prevented group message import emails from being sent to large groups
  • Fixed an issue where editing a user the roles would show up as undefined
  • Fixed an issue where distribtuion list email imports with status return would result in an email storm
Resgrid V2 Website Update
1-2-2017
  • Fixed an issue that prevented users with spaces in their username from being updated
  • Fixed an issue where the Add Log button was misslabeled
  • Fixed an issue where calls with dispatches could not be updated
  • Fixed an issue where departments with incomplete permissions would cause some users to not be able to log in
Resgrid V2 Website Update
12-23-2016
  • Fixed an issue where new users couln't be added
  • Fixed an issue where the Disable and Hide options wern't shown on the edit profile
  • Fixed an issue where personnel changes wouldn't clear the cache
  • Fixed an issue where automated changes (staffing, status) wern't always working
Resgrid V2 Website Update
12-21-2016
  • Fixed an issue where admins couldn't reset passwords
  • Fixed an issue where the old Big Board data access would fail
  • Fixed an issue where users could not be manually added
  • Fixed an issue that prevented automated staffing and status changes from occurring
Resgrid V2 Website Update
12-18-2016
  • Resgrid V2 Website Release 1
  • Updated framework from ASP.Net MVC4 to ASP.Net MVC Core
  • Migrated Membership from ASP.Net Membership to ASP.Net Identity
  • New Theme to more closely match the mobile apps
  • Added Dedicated Shift Calendar for each shift
  • Fixed a bug where creating a new shift with groups and assignments would error out
  • Added quick look at most recent 3 unread messages and active calls
  • Added dynamic refresh support for the Dashboard personnel grid and dispatch view
  • Redesigned the dispatch dasboard
  • Disabled caching for User Actions and User Staffing Levels
  • Added Permission setting for personnel locations
  • Added Permission setting for new message creation
  • Fixed long standing issue with distribtion lists with a lot of member timing out on email recieve
  • Added ability to view invidivual shift calendars
  • Added LocationIQ as a GPS provider
  • Fixed an interaction bug on the New Call view where supplying an address and hitting enter submits the form instead of getting a location
  • Fixed an issue where profile picture uploading fails
  • Added ability to add calls in the past and re-generate call numbers
  • Removed limiation on Text Message size
  • Replaced all Resgrid generated emails
Resgrid V2 Website Update
9-22-2016
  • Fixed an issue with the Calendar Title not working for recurring events
  • Added initial Incident Command APIs
Website Update Services Update
8-12-2016
  • Added Spark NZ mobile carrier
  • Inital deployment of the Connect system
  • Added Read/Unread status to messages
  • Fixed issue where report delivery would not include attachment
Website Update Services Update
7-6-2016
  • Fixed an issue where Update Billing Info option wouldn't show
  • Fixed an issue where sometimes the Personnel page would not have a scroll bar
  • Added ability to select and multi-delete Inbox and Outbox messages
Website Update
7-5-2016
  • Fixed an issue where long Calendar names would overrun the cards
  • Fixed another error were outbox messages could not be deleted
  • Fixed issue where some plans couldnt access some features
Website Update
6-25-2016
  • Fixed an issue where Day and Week views for the Shifts Calendar whould not nav to the detail view
  • Fixed and error were outbox messages could not be deleted
  • Fixed an issue where recently deleted users would still appear on some lists
Website Update
5-26-2016
  • Fixed an issue where the Notifications page would crash for some departments
  • Fixed some minor API issues
  • Made the Title of calenar events direct link to the view page
  • Added the ability for users to remove their RSVP
  • Added the ability for admins to remove RSVP's for attendees
  • Fixed a display issue with the Calendar new/edit entry popup
  • Added new security permissions
  • Hid RSVP options for past Calendar events
Website Update
5-13-2016
  • Fixed a display issue for creating new calendar events
  • Fixed an issue that prevented creating new notifications that are sent to Users
  • Turned "All Day" off by default for new calendar events
  • Added notice to documents upload
  • Fixed an issue where the BigBoard setting "Hide Unavailable" was having the opposite effect
  • Fixed an issue where departments with a Status Event could not edit the department settings
Website Update
5-7-2016
  • Fixed an issue where dates could not be removed from a shift
  • Fixed an issue where the Require GPS setting was not saving when editing custom statuses
  • Added API endpoint for new Chat Service
Website Update
4-23-2016
  • Fixed an issue where Personnel roles were broken
  • Fixed an issue with the dispatch grids (Personnel, Units, Roles, Groups)
  • Added Shift Notification Types (Shift Created, Shift Updated and Shift Days Added)
Website Update
4-21-2016
  • Fixed an issue with UTC times on the View Event page
  • Fixed an issue with new event notifications
  • Added an Updated Event Notification Type
Website Update
4-19-2016
  • Fixed an issue where timezones were not being correctly applies to notifications
  • Fixed the notifciation title for RSVP events
  • Fixed an issue that prevented groups with logs attached from being deleted
Website Update
4-18-2016
  • Fixed an issue where the Calendar times would be set to UTC
  • Added support for notifying new calendar items
  • Added notice for Calendar notification
Website Update
4-17-2016
  • Fixed time display issue with Calendar View page
  • Fixed a bug where calendar edit/updates were not saved
  • Fixed an issue where calendar entities were not being saved
  • Added Is Public field to calendar entries (for future Department Profile system)
  • Fixed an issue where chagning the calendar type to RSVP should disable Entities mutliselect
  • Fixed issue when editing calendar items that some fields would not be poperly updated
  • Fixed an issue where calendar reminders were not being sent out
Website Update Services Update
4-16-2016
  • Fixed some performence with some API calls
  • Fixed a bug when trying to export some report logs
  • Fixed an issue with the BuyNow page for the Standard and Enterprise Plus plans
  • Fixed an issue where editing a user's profile as an admin you wouldn't see the correct profile iamge
  • Added the ability for admins to update other users profile pictures
  • MVP of the Inventory System (BETA)
Website Update Services Update
3-6-2016
  • Fixed an issue where entering a log wihtout files error out
  • Fixed some fields in the new training view
  • Added shift users to calendar
Website Update Services Update
3-5-2016
  • Fixed issue where users could not be deleted
  • Added SignalR support for the BigBoard App
  • Fixed an issue where Logs (Run, Work, Training, Meeting) we reporting for the date entered and not the actual event time
  • Fixed an issue where Personnel Hours report would not calculate call hours
  • Added ability to reset departments status levels
  • Added ability to attach files to logs (can be downloaded via View Log page)
  • Added Personnel Response ETA to call on New Call Screen
  • Added ability to dispatch Roles, Units and Groups from New Call Screen
  • Added ability to send messages to just certian people in roles in a group (instead of all personnel in that role for the entire department)
  • Fixed time interval on new logs adding minute fidelity
  • Fixed an issue with department settings where name may not be populated for the Managing User dropdown
Website Update Services Update
2-6-2016
  • Responder App v4.5 Released
  • Fixed issue with Bad Push Registartions
  • Fixed issue with Unit Location Updates not being saved
  • Fixed a bug that prevented Departments without calls from opening the v3.0 Unit App
  • Fixed issue on Edit Groups where a group could not be saved with GPS only
  • Added what3words support to Station Addresses
  • Forced Centering of New Call Map to department gps coordinates (if set)
  • Added Staffing and Status Level to Call Personnel List
  • Fixed an issue where the Shift Calendar would sometimes show shifts on the wrong day
Website Update Services Update iOS Responder Update
1-29-2016
  • Added API support for the Calendar
  • Added additional support to gaurd against Queue failures\timeouts
  • Performing tuning for Personnel
  • Performence tuning and optimiation for Push Registrations
  • Tweaks to the Compose Message view to make UI a little cleaner
Website Update Services Update
1-16-2016
  • Added What3Words support to the New Call page
  • Added additional support to gaurd against Redis failures
  • Added Unit Location calls to the API
  • Added Unit Device Registration calls to the API
Website Update Services Update
1-6-2016
  • Fixed an issue with the Unit Core Data Sync API Call
  • Added the ability of group admins and department admins to change a users password
Website Update Services Update
12-31-2015
  • HAPPY NEW YEAR!
  • Fixed a bug where user profiles could not be updated
  • Updated the homepage
Website Update
12-23-2015
  • Added Shift Detail page for Assigned Shifts
  • Added "your assigned to shift" indicator for Assigned shifts
  • Fixed a bug in shift day creation where it would map to a day earlier
  • Improved performing of API calls
  • Fixed a bug in the claims system that would error some requests
  • Migrated Web and API servers to new Azure instances
  • Fixed issue with notifications not being sent
  • Database Performance Enhancements
Website Update Services Update
12-11-2015
  • Changed verbiage on personnel hours report to reflect that it's for logs
  • Small performance increase for call dispatches
  • Added Personnel Staffing History report
  • Added Call Creation Security Setting
  • Added size check for dispatch & message queue item
  • Added logic to dispatch child groups and send messages to child groups
Website Update Services Update
11-20-2015
  • Fixed an issue where Documents could not be uploaded
Website Update Services Update
10-17-2015
  • Fixed a bug where sometimes the backend personnel status API call would fail
  • Started revamp of the Calendar system
  • Added ability to remove Calendar Item Types
  • Updated new Calendar event with new options (i.e. RSVP and locking)
  • Added new page to view the event and if people RSVP'ed
  • Added ability to RSVP on view page and add a note
Website Update Services Update
9-25-2015
  • Performance tweaking to increase speed for some operations
  • Added Fido.ca to Mobile Carriers
  • Android, Amazon and Windows Phone 8/8.1 Responder App Update
Website Update Services Update
8-29-2015
  • V2 API Calls have been deprecated and removed from the documentation
  • Deprecated Gravatar for Profile Image (Avatar) Management
  • Implemented Resgrid only profile/image service and API
  • New API to support viewing Outbox messages
  • New API to support updating your profile from the mobile app
  • New API to support adding Call notes
  • New API to support adding Call images
  • New API to support adding Call files
  • New API to support edit basic Call information
  • Added better messaging around sending invites (i.e. already used email addresses)
  • Minor updates to the Department Settings page to improve usability
  • Fixed issue where the Personnel List would cache and display incorrect results
  • Added Hancock County Call Email Template
  • Added Unit Event Times and Personnel Action Times to Call Export
  • Added Push Notification Resgrid Sound Support
  • Added labels to pins on the Big Board
  • Added UI to View Call page to view and add call notes
  • Added Call Data view to add call notes and attach call files
Website Update Services Update
8-22-2015
  • Fixed an issue where some users could not be deleted.
Website Update
8-15-2015
  • Updated the Personnel Staffing Report to include custom staffing levels
  • Updated the Personnel Staffing Report Chart to make it more readable
  • Updated the Responding Options API Call to sort the results
  • Added Call Number to the Big Board
  • Implemented a number of caching changes
  • Updated Personnel Staffing, Personnel Status and Unit Status notification to utilize Custom States
Website Update
8-9-2015
  • Added logic to handle departments where they didn't specify custom status options
  • Fixed an issue where Custom Status Caching was not working all the time
Website Hotfix
8-8-2015
  • Added MTS Mobility for text messaging
  • Added Meeting Log Type
  • Initial implementation of the PayPal provider
  • Added Role Availability for Groups and Department
  • Added Unit Type Availability for Groups and Department
  • Fixed an issue with the Contact Form
  • Fixed an issue with some forms
  • Fixed the Billing Info Update page
  • Added Coroner Log Type
Website Update
8-1-2015
  • Added Meeting Log Type and Export
Website Update
7-25-2015
  • Performance increase for GPS related functions
  • Updated a number of technologies (Entity Framework, jQuery, MVC, etc)
  • Added Audits Page and backend Auditing for Department Admins to track changes
  • Added Department Permissions to allow Department Admins to give Group Admins ability to invite and remove personnel
  • Fixed a critical issue that caused downtime on Tuesday 7/21 and Wednesday 7/22
Website Update
7-18-2015
  • Fixed an issues with Emails not being sent correctly
  • Fixed an issue where text messages were delayed for Telus
  • Performance increase for the Dashboard page
  • Added ability to remove completed personnel Invites
  • Rotated Labes in Report charts to allow for more readable labels
  • Added Logged By and Completed Info to View Call
  • Updated Call Export View
  • Added ability to use GPS coordinates for Stations
  • Added icon for map for personnel that are On Scene (green person icon)
  • Exposed Enterprise Plus plan on Subscriptions Page
Website Update Services Update
6-26-2015
  • Fixed a bug with the Newfoundland time zone
  • Fixed a bug the department staffing change
  • Fixed a bug with personnel staffing change
  • Removed Update and Close call buttons for Personnel who can't modify those calls
  • Fixed a bug where messages could not be sent to individuals via the website
  • Resgrid Responder App 3.2.0.2 released to Apple App Store
  • Fixed an issue in the big board if there were no calls present
  • Added View Person page to show view only personnel data
Website Update Services Update iOS Responder Update
6-6-2015
  • Fixed an issue where some departments would not be able to see department on some screens
  • Fixed a bug with the Saskatchewan time zone
  • Fixed a bug with the London time zone
  • Fixed a bug with the Adelaide time zone
  • Fixed a bug with the Brisbane time zone
  • Fixed a bug with the Sydney time zone
  • Fixed an issue with the Call list API for the mobile app
  • Fixed an issue with the Unit list API for the mobile app
  • Fixed a CPU issue with the Redis cache
  • Corrected Plan limit value for the Premium monthly plan
  • Added Callback Message Support
  • Added Poll Message Support
  • Fixed an issue where a call without dispatches would error out
Website Update Services Update
5-30-2015
  • Fixed a bug where personnel would not be displayed when a user's profile was invalid
  • Added API for staffing schedules
  • Enabled Custom Staffing Schedule Changes
  • Enabled Custom Staffing for department wide resets
Website Update Services Update
5-16-2015
  • Speed increase on loading the Dashboard page
  • Modified Dashboard table personnel actions to support Custom Actions
  • Fixed an issue where Disabled Personnel disappeared from the Personnel Grid
  • Fixed an issue where departments using custom statuses wouldn't have personnel show on the big board map
  • Fixed an issue where some custom statuses and ETA where causing the big board to crash
  • Fixed an issue where user profiles couldn't be edited in some cases
  • Fixed an issue where notifications for iOS were only reading "Notification"
  • Performance updates for a number of API calls
Website Update Services Update
5-9-2015
  • Cleaned Up Some Bad Data
  • Fixed issues where Delete Personnel wasn't working when Person had Certifications
  • Fixed issue where Personnel Big Board markers wernt changing colors for Custom Statuses
  • Added Work Log Type
  • Added Personnel Hours Report
  • Added Personnel Hours Detail Report
  • Added Call Summaries Report
  • Changes Reponding Status to Call Number instead of Id on Big Board
  • Added ability to Repeat Voice Call Dispatch
  • Added ability to Responding to Scene via Voice Call Dispatch
  • Added ability to Responding to Stations via Voice Call Dispatch
Website Update Services Update
5-2-2015
  • Added Hide Not Responding personnel to the Big Board
  • Added Hide Unavailable personnel to the Big Board
  • Added Responding Personnel to the big board map
  • Added Ability to Sort By Group (Weight Groups) on the big board
  • Added Responding To Station or Call personnel Etas to the Dashboard
  • Added Responding To Station or Call personnel Etas to the Big Board
  • Small Performance increase to a number of operations
  • Added Group Messaging Email to Auto Import and Broadcast Messages to users in groups
Website Update Services Update
4-25-2015
  • Fixed an issue where backend workers would fail at random times
  • Improved Performance of backend workers
  • Finalized Proposed/Reject Shift Trade UI
  • Finalized Approve Shift Trade UI
  • Fixed iOS Push Notification Issue
  • Fixed an issue that prevented Training Notificaitons to be sent
  • Updated Shift Notifications to include signup shifts as well as assigned shifts
Website Update Services Update
4-4-2015
  • Removed Affiliate Code from Buy Now Page
  • Fixed an issue where some Distribution List emails were not delivered
  • Finalized Request Shift Trade UI
  • Added Nature of Call and a the dispatch to repeate for Voice Calls
  • Fixed an issue where the Voice Call system would not properly dial home phones
Website Update Services Update
3-28-2015
  • Added Order to the Custom States
  • Added the ability to edit custom state details
  • Added more detail to Shift Calendar
  • Added view to each Shift Canedar date
  • Fixed an issue where updating custom statues would make them loose their text color
  • Added ability to Export Calendar as PDF
  • Shift Signup page now is viewable if you've already signed up, also shows signed up personnel
  • Fixed an issue with the Voice Dispatching Provider where for some departments it would not notifiy
  • Fixed an issue where Messages could not be sent via the web interface
  • Added the ability to update Billing Info
  • Made the Subscriptions and Billing page match the Pricing page
Website Update Services Update
3-23-2015
  • Fixed a bug for push notifications not being sent
  • Fixed a bug in the staffing report where next staffing would be visisble incorrectly
  • Added a pervious update timestamp to staffing report
  • Fixed an issue where staffing on the dashboard was showing duplicates
  • Fixed an issue on the personnel index list was showing Never as an activity date
Website Update Services Update
3-21-2015
  • Added Department YTD Activity Report
  • Added Training Log Type
  • New Log Updates
  • Added username to Personnel Report
Website Update
3-14-2015
  • Added Sortable/Customizble Units Grid
  • Added Sortable/Customizble Active Calls Grid
  • Added Sortable/Customizble Archive Calls Grid
  • Added Call Type to New Call
Website Update
3-7-2015
  • Added Department Activty Report
  • Added Sortable/Customizble Personnel Grid
  • V3 Units API Update
Website Update Services Update
2-28-2015
  • Depricated the Call Email POP3 Importer
  • Performance Enhancments for the Call Broadcast worker
  • Styling Updated for the Call Log export
  • Fixed issue with Custom Personnel Actions on the Dashboard page
Website Update
2-21-2015
  • Modified Payment Flow to add Processing step in cases with high volume and Stripe delays
  • Modified the Resgrid Email Template to fall back to importing incorrectly formatted emails with a notice.
Website Update
2-7-2015
  • Added Department Setup Completness Meter
  • Fixed Email Importer for Call Emails sent without To email data
  • Fixed an issue with the Brockport Email Template
  • Fixed an issue with very long call email subjects being imported
  • Added new department types (i.e. CERT)
  • Made Verizon a Driect Send carrier to speed up Verizon Text Messages
Website Update
1-31-2015
  • Fixed issue with the automated staffing service and some bad values
  • Added custom unit state support into the v3 API
  • Fixed an issue with personnel custom statuses not being handled correctly
  • Added fallback voice support for voice calls with invalid phone numbers
  • Added Brockport Email Template
  • Added in memory caching for Department data
  • Fixed numerous worker/batch issue
Website Update
1-23-2015
  • Support for Custom Statues, Staffing and Unit States in the app
  • Bug fixes on the Custom States page
  • Added ability to delete custom states for personnel statuses and staffing
  • Added ability to delete statuses\states for a unit
  • Fixed issue with the Big Board where a unit with a state for the map could cause an issue
  • Fixed an issue with some dispatch emails not having a TO email address
Website Update
1-10-2015
  • Fixed some minor Date\Time issues
  • Added facilities to start entering custom statuses, staffing and unit states
Website Update
12-19-2014
  • Fixed an issue with shifts start time being 24 hours in a 12 hour department
Website Update Services Update
12-12-2014
  • Added Ireland support for TCI and TTC
  • Added abiity to filter Text Numbers by area code
  • Added Voice Alerting for Calls
  • V3 api update
Website Update Services Update
12-2-2014
  • Fixed issue with edit certification redirect
  • Added ability for department and group admins to view and edit certifications
  • Added ability for department and group admins to view and edit staffing schedules
  • Added Summary header to the Staffing report
  • Fixed issue where disabled and hidden users were appearing in the Staffing report
  • V3 api update
Website Update Services Update
11-7-2014
  • Fixed issues with the workers not importing calls or distribution list emails
  • Fixed issues with the Calendar views caching too much
  • Fixed issues with the Firefox browser with the Training view
  • Fixed an issue that prevented the deletion of a group with Units or Shifts attached
  • Beta of the new V3 services optimized for speed and mobile
Website Update Services Update
10-31-2014
  • Fixed errors on some reports (i.e. Staffing Report)
  • Added ability to reset users training result
  • Added signup shift type
  • Added ability for personnel to signup for shift days
  • Added next Upcoming Shifts Readiness Report
Website Update Services Update
10-26-2014
  • Fixed column width issue with the Training home page and long descriptions
  • Added more details to push notifications (Message, Calls and Notifications)
  • Added the ability to collpase groups on the dashboard page
  • Fixed an issue where editing a staffing schedule created a new one
Website Update Services Update
10-24-2014
  • Added Training System (BETA) to allow department admins to send out training information and quizes and track results
  • Upgraded backend API infrastructure, should see major Performance increase
  • iOS Responder App updated to 2.1.0.0 giving a number of perf increases, fixes and abilit to filter personnel
  • Fixed an issue with email notifications not being sent
Website Update Services Update iOS Responder Update
10-17-2014
  • Added Shifts system (BETA) that allows the creation of shifts, assignment of personnel to a shift and the roles for groups for the shift.
  • Fixed an issue that was causing Performance issues with the backend API calls
Website Update Services Update
10-10-2014
  • Android Responder App Updated to 2.1.0.0
  • Fixed issue where an error occured when assigning a user to a group
Services Update Android Responder Update
9-26-2014
  • Performance changes to Status, Staffing, Personnel and Department operations
  • Added Note to staffing API calls
  • Renamed the Available Status to "Standing By" as a trial on the Dashboard and BigBoard pages. This is intended to prevent confusion between the Available/Unavailable staffing level and Available Status
Services Update
9-20-2014
  • Performance increase for API calls
  • Fixed an issue with group based dispatch
Services Update
9-12-2014
  • Fixed issue where coupon codes were not being applied on checkout
  • Added ability to upgrade current plan to yearly billing
  • Added department level notification system
  • Fixed an issue where inbound Distribution List Emails were being marked as "Dispatch Email"
  • Locked the Department Personnel Report to Department Admins Only
Website Update
9-5-2014
  • Added Notification contact options for personnel
Website Update
9-2-2014
  • Fixed an issue where Station Group could not be selected
  • Fixed an issue where a run log couldnt be created if no times wern't specificed for a unit
Website Update
8-31-2014
  • Added group based dispatch email support
  • Added message support to send messages to groups, roles and users
  • Updated new group and edit group UI
Website Update
8-29-2014
  • Fixed an issue where departments using 24 hours time would only report 12:00 for action log times
Website Update
8-15-2014
  • Fixed an issue where departments using 24 hours time would only report 12:00 for action log times
  • Personnel attached to a Unit Accountability Role will now have thier Staffing level set to committed
  • Fixed an issue where group admins could change group membership
  • Fixed an issue where Department call settings could not be saved without a hostname
  • Fixed an issue where the geocoder would not return results
  • Added the Telstra Mobile Carrier
  • Added station to the Units grid of the bigboard
  • Updated sorting of personnel and units on the bigboard to group by station, then weight and name
  • Added the ability to hide groups on the bigboard
Website Update
8-15-2014
  • Fixed issue where department address could not be updated
  • Fixed issue where invoice page would thorw an error
  • Fixed issue where Hidden Users would not recieve dispatches
  • Added ability to use Resgrid managed email addresses for Distribution Lists
  • Added ability to use Resgrid managed email addresses for Call\Dispach Importing
  • Fixed an issue where call settings page would throw an error
  • Fixed an issue where call export would throw an error
  • Fixed an issue where view call would not show a map
  • Fixed an issue where Regenerting an API key would throw an error
  • Fixed an issue Push Devices could not be deleted in some cases
  • Fixed an issue on the Personnel Invites page
  • Fixed an issue where editing a station group would remove it's address
  • Fixed UI issue on the Edit group page
Website Update Workers Update
8-8-2014
  • Fixed issue where some text dispatches were not being imported
  • Fixed issue with Unit Event Times not being converted from UTC
  • Add weather to big board map
  • Added Certifications Report
  • Added Roles to the dashboard page
  • Added Roles to the BigBoard
  • Removed dispatching user from calls on the BigBoard
  • Added ability to export selected unit events
  • Added new log entry system (will be combining work and call logs)
  • Added ability to export Logs
  • Fixed Issue with New\Edit Call google map not returning address
Website Update Workers Update
7-25-2014
  • Fixed issues with the roles for the free plan would not return over the limit
  • Added API support to speed up the Unit App load
  • Added ability to submit roles with Unit Status API reqests
Website Update
7-20-2014
  • Updated public site
  • Fixed an issue on the Buy Now page where spaces or lower case letters would cause the page to fail
  • Fixed an issue on the BigBoard where Out of Service and Unavailable wouldn't show colors
  • Fixed an issue where Scheduled Staffing levels triggered at 0000 to 0059 would not work
  • Added monthly pricing and a new Enterprise plan
Website Update
7-9-2014
  • Fixed an issue where Responding to Calls were show up on the Station Resouce view (API Call)
  • Fixed an issue where sometimed Editing a personnel profile would fail on save
  • Fixed an issue where Australian addresses wern't supported in the buy now page
  • Added Redis caching for Plan information and Departemnt Settings
Website Update Services Update
7-4-2014
  • Fixed an issue where you couldn't clear Text-To-Call dispatch numbers
  • Fixed an issue where Text-To-Call number was required for dispatches regardless of TCI setting
  • Modified push registration code to prevent duplicate registrations
  • Performance work for some department member related access operations
  • Added API for setting a status for a user
  • Added API for setting staffing level for a user
  • Added API for getting message recipient information
  • Fixed a bug on the BigBoard that prevented destionations from showing
  • Improved loading speed of the dashboard page
  • Added Ability to Schedule Report Delivery via email
  • Modified API to send a new message
  • Added group to BigBoard
  • Updated backend Push Notificaiton Deregistraiton logic
  • Updated walkthrough dependency
  • Added walkthroughs for the Profile and Personnel Page
  • Fixed an issue where you could not select no station when editing a unit
  • Fixed an issue where non-admins could edit a unit
Website Update Services Update
6-24-2014
  • Fixed an issue where trying to delete a distribution list caused an error
  • Fixed an issue where distribution list responses were sometimes not routed correctly
  • Removed the requirement for creating a new group requires at least 1 member
  • Fixed an issue where the On Scene status would not display on the Staffing Report
  • Fixed an issue where a department staffing reset would show up for the Managing User in the staffing report
  • Fixed an issue where the department name could not be updated
  • Added in a walkthrough for the dashboard page
  • Fixed some issues on the station geo-fence page
  • Fixed an issue with the security API call
  • Minor styling tweaks
Website Update
6-19-2014
  • Added ID value to the Personnel profile
  • Added ID value to the Personnel Report
  • Removed the Personnel Roles management button and Calendar Types button for non-admins
  • Added ability to upload a file to a certification
  • Fixed issue where the Edit Certification page would throw an error
  • Added Setup Wizard to ease Resgrid setup
  • Added ability to assign group and roles from Edit Profile page for Admins
  • Added ability to assign group and roles from Add Personnel form
  • Added checks to Email setup forms to validate email settings
  • Added ability of group admin to edit user profile
  • Fixed personnel page list so that names arn't clickable unless your a department or group admin
  • Changed name styling on the Dashboard to denote editable personnel
  • Fixed a styling issue on the Message Outbox page
  • Added ability for a department to schedule a staffing reset every day
  • Updated BigBoard to make display better on all monitor sizes
  • Fixed in an issue in the staffing report that it would not show available statuses
  • Added Security Controller to the API to pull back the current users department rights
  • Added API method to get Unit Info to Units Controller
  • Added API method to get Personnel Info to the Personnel Controller
  • Added API method to send a new Message to the Messages Controller
  • Added API method to delete a message to the Messages Controller
  • Added API method to close a call to the Calls Controller
  • Styling update on the Messages Inbox view
  • Styling update on the Messages Outbox view
  • Fixed an issue that caused an error when trying to upload documents greater then 4MB
  • Fixed an issue that caused document extensions that were uppercase to fail extension validation
  • Updated styling of calandar items
  • Fixed an issue where clicking on the new call map would not set geo coordinates
  • Fixed an issue where dragging the map marker on the call map would not update geo coordinates
  • Minor public site updates
Website Update Services Update
6-16-2014
  • Fixed an issue where Broadcast messages would time out on submit
Website Update
6-13-2014
  • Modifed Country text boxes to be drop downs to support easier entry
  • Fixed an issue where Distribution List emails would sometimes have question marks in them
  • Added additional automated health checks for the API
  • Public site updates
Website Update Services Update
6-6-2014
  • Performance fixes for the backend API and Website
  • Responder Mobile App update to version 1.9.7.0
  • Unit Mobile App update to version 1.1.0.0
Website Update Services Update Responder App Update Unit App Update
5-30-2014
  • Station Geofencing support
  • Unit Roles System (For Personnel Accountability)
  • Added Backend Monitor to verify availability for Status system and the API
Website Update Services Update
5-9-2014
  • More Performance fixes for the backend API services
  • Fixed affiliate signup form
  • Other mintor affiliate system and site fixes
Website Update Services Update
5-3-2014
  • Major Performance Update to a every department on a number of actions
Website Update Services Update
4-25-2014
  • Fixed an issue with the Big Board not working for some departments
  • Fixed a Performance issue with some departments when they don't auto reset Personnel Action Status
  • Additional Performance Updated
  • Updated Android app to version 1.9.5.0 with Performance upgraded, fixed the Personnel Screen and iOS Push Notifications
Website Update Services Update Android Update
4-19-2014
  • Fixed image display issue on the mobile apps page
  • Fixed issue on the Devices page
  • Changed error handling in the API for Device Registration/Deregistraiton
  • Modifed Push Notificaiton system to ensure it doesn't send out multiple notifications
Website Update Services Update
4-17-2014
  • Added Text/SMS Support for Inbound call creation
  • Fixed issues with some geolocation data not propery being relayed
  • Updated Push Service Registration and handeling
  • Updated Mobile Apps Page
Website Update Services Update
4-4-2014
  • Fixed an issue where available personnel would not show up on the dashboard
  • Fixed an issue where the Responder mobile app would not return status when users
  • Resgrid Unit app available on the Google Play store
  • Added unit support for the BigBoard
  • Added unit states support in the Units
  • Updated the format and size of SMS messages sent from Resgrid
Website Update Services Update Android Update
3-21-2014
  • Fixed an issue where some customers didn't get setup correctly
  • Added staffing level to the BigBoard
  • Created new help pages for the public API
  • Added support for a Generic Respond to Call (Scene)
  • Added CallId to Calls Grid on the website
  • Added Department Level Setting to disable auto available for personnel
Website Update Services Update
3-17-2014
  • Patch fixing edit/delete personnel issue
Website Update
3-14-2014
  • Upgraded backend workers (for calls, messages and distribution lists)
Website Update Services Update Workers Update
3-6-2014
  • Fixed Delete Personnel Issue
  • Added Staffing/Availability Report
  • Added Affiliate Program and Application
  • API Updates to Support Unit App
  • Fixed an issue where unread but deleted messages were appearing in the counter
  • Fixed an issue where small screens see a black page on login
  • Fixed a 404 error on the dashboard page
  • Optimized the dashboard for small screens
Website Update Services Update
2-21-2014
  • Added Staffing state to Dashboard list
  • Added some basic reports
  • Added push notification support for Android
  • Added view respond to call and station support in Android
  • Added Personnel list swipe to view call support in Android
  • Added ability to assign Units to Stations
Website Update Workers Update Android Update
1-31-2014
  • Fixed issue where Department Manager user was not showing as an admin in some lists
  • Separated Staffing level and status on the dashboard grid
  • Fixed Missing Action Log types from the Action Logs report
Website Update Workers Update
1-24-2014
  • Fixed issue where the big board map was not centering
  • Fixed issue where new call map was not responding to click events
  • Fixed issue where new call map manual placement of address was not keeping address in sync
  • Fixed issue where view call map not working and hiding map area if no location data was present
  • Fixed issue where update call map manual placement of address was not keeping address in sync
  • Renamed Dispatch to Calls for clarity/consistency
  • Added help text to the new Call Log
  • Added logic to the Distribution List worker to not forward DSN emails
  • Added ability for Admins to set Address information for personnel
Website Update Workers Update
1-14-2014
  • Fixed issue with Distribution list not sending emails back to sender
  • Fixed issue with Distribution list not sending attachments
Workers Update
1-9-2014
  • Fixed issue with Distribution list not sending out emails
  • Fixed issue where some works would throw errors
  • Added additional information to Subscription and Payments pages
Workers Update Website Update
12-28-2013
  • Added home phone number to the profile
  • Added address (home and mailing) information and home phone to the profile
  • Added certification management system
  • Fixed an issue where Action Logs could not be deleted from the system
Workers Update Website Update
12-23-2013
  • Fixed some issues with the backend workers
  • Added ability to view the status of the distribution list worker
Workers Update Website Update
12-21-2013
  • Fixed an issue where the site would turn black after login on mobile devices
  • Fixed some security issues dealing with standard users created admin only documents
  • A number of minor enhancements for small devices
  • New department wide notes system for posting text notes for the department to see
  • Added help menu to the Internal site with links to the Help Desk, Knowledge base, blog and faq.
Website Update
12-17-2013
  • Fixed an issue where the distribution list wasn't sending emails
  • Fixed an issue where the distribution list was sending emails back to the sender
  • Fixed an issue where the Cox email server was sending data the email importer couldn't handle
Workers Update
12-13-2013
  • Fixed an issue where the styling for error/unknown pages was wrong
  • Fixed an issue with the BuyNow page
  • Changes Top Level nav icons on the Personnel, Dispatch and Profile pages to stand out more
  • Fixed an issue where the app would throw an error if a profile was edited to use an email address already in use
Website Update
12-12-2013
  • Fixed an issue with the Edit Profile where the email address didn't change
  • Fixed styling of the Delete Person page
Website Update OPEN PREVIEW
12-11-2013
  • Added Calendar System
  • Fixed an issue where some dialog headers were being cut off
  • Implemented BigBoard2 which is customizable
  • Fixed a distribution list HTML & Outlook issue
Website Update OPEN PREVIEW
12-2-2013
  • Fixed an issue with the Profile editing where it would result in an error on save
  • Fixed an issue where normal users in a department group could not log in
  • Implemented the Documents System
Website Update OPEN PREVIEW
11-28-2013
  • Added Distribution List system
  • API Documentation site updated
  • Responding to Station will list the station
  • Fixed an issue where a Unit could not be updated with a new type
  • Fixed an issue where the Personnel grids were not showing
  • Fixed an issue where the call address was not being updated
  • Added Rss\Atom feed Url generation to Api Settings for RSS\Atom Readers
  • Added staffing level scheduler (mark date/times to schedule a staffing level change)
Website Update Services Update OPEN PREVIEW
11-20-2013
  • Fixed an issue where new personnel could not be added.
  • API Documentation site updated
  • Fixed an issue where the geocoder wouldn't resolve an address
Website Update Services Update OPEN PREVIEW
11-19-2013
  • Upgraded a number of dependencies
  • Fixed an issue where users couldn't set another department admin
  • Exposed the v2 API's
Website Update Services Update OPEN PREVIEW
11-7-2013
  • Complete Redesign of the Internal site
  • Added ability to hide Unavailable personnel from the BigBoard
  • Added ability to manually set the Gps coordinates for the BigBoard map center point
  • Fixed a bug that prevented editing department groups with more then 1 personnel
Website Update Services Update OPEN PREVIEW
9-13-2013
  • Performance enhancements for the Internal website
  • Resilient provider installed to support membership subsystem (API and Website)
  • Site scripting/styling cleanup
  • Fixed issues with the new message page and the staffing page
  • Fixed an issue with some call subjects causing an error
Website Update Services Update OPEN PREVIEW
8-30-2013
  • Updated Kendo controls
  • Added Personnel selection grid to Messages and Dispatch (Filter on users, groups, roles)
  • Moved database servers to increase performance
Website Update Services Update OPEN PREVIEW
8-9-2013
  • Added ability to Hide users from status grids (website and mobile)
  • Added ability to Disable a user
  • Fixed the Delete User facility
Website Update Services Update OPEN PREVIEW
8-7-2013
  • Android Responder App Updated to 1.5
Android Update OPEN PREVIEW
7-31-2013
  • Android Responder App Updated
  • Added additional AUS times zones
Website Update Services Update Android Update OPEN PREVIEW
5-30-2013
  • Apple iOS iPhone/iPad Responder App Updated
  • Updated Services to add a call via apps
  • Added Roles for Personnel
  • Fixed issues on the personnel page
Website Update Services Update iPhone Update iPad Update OPEN PREVIEW
4-26-2013
  • Fixed an issue that prevented viewing closed calls that didn't have GPS coordinates.
  • Updated a number of public pages text to ensure accuracy
  • Added Log system to Units
  • Added Call Email template for Lowestoft Coast Guard
  • Added Call Email template for Union Fire District
Website Update OPEN PREVIEW
4-2-2013
  • Fixed an issue with the map in the Big Board
  • Added GMT Time Zone to support BST
Website Update OPEN PREVIEW
3-29-2013
  • Added Giff Gaff and Three Mobile to Carriers
  • Added Big Board
  • Added Department Settings for Big Board support
  • Added Apparatus/Unit support
  • Added Unit Type support for Units
Website Update OPEN PREVIEW
3-1-2013
  • Added ability to Respond directly to a Scene or Station
  • Added Grand Blanc call email template
  • Added Generic call email template
  • Added ability to listen to call audio on View Call page
Website Update OPEN PREVIEW
2-28-2013
  • HOTFIX: Fixed a bug that caused new signups to fail and prevent logins.
Website Update OPEN PREVIEW
2-22-2013
  • Added support to capture Invalid login and locked server info for POP3 accounts
  • Added Microsoft Transient Fault Handling to the system to support failover and temporary failure retries.
  • Added support for non Canada/US phone numbers
  • Added the following UK mobile carriers: Virgin Mobile, O2, Orange, T-Mobile and Vodafone
  • Started changing 'State' to 'Staffing' to better represent that it's the personnel staffing level
  • Marked the subject of unread messages as bold to denote they are unread
Website Update OPEN PREVIEW
2-8-2013
  • Major updates to the call broadcast to improve stability and ensure calls texts and emails get sent out.
  • Fixed an issue with the Call Settings that prevented saving of new call settings
  • Added guardian job to check and force restart of failed critical jobs (i.e. the call broadcaster)
  • Performance enhancements on the underlying backend database
  • Added TimeZone support for the UK
Website Update OPEN PREVIEW
2-1-2013
  • Added a Resgrid call email import type
  • Added ability to auto close imported email calls
  • Added checks and guards to prevent duplicate call email imports
  • Made the icons in the dashboard links instead of single item menus
  • Recovering account information (Username/Password) will also unlock the account
  • Added username to Department Info box on the dashboard page
Website Update OPEN PREVIEW
1-25-2013
  • Updated public and internal website, fixed some display, spelling and layout issues
  • Changed "Standing By" to Normal to match state to buttons and actions
  • Added Carencro Fire Call Email Type
  • Added ability to attach MP3 format dispatch audio to calls
  • Added ability to delete messages in your Outbox
  • Moved Closed and Cancelled calls into an Archived Calls tab
  • Fixed a bug that prevented update the Call Email Settings for a department
  • Fixed an issue where HTML characters were not translated in the service for mobile apps
  • Fixed an issue where HTML characters were not translated for email messages or text messages
  • Updated the maximum length for messages from 500 characters to 4000.
Website Update Services Update OPEN PREVIEW
1-18-2013
  • Changed some public site layout and organization
  • Fixed some issues with the Call Email Pickup listener
Website Update OPEN PREVIEW
1-11-2013
  • Added a Export option to the Calls action menu which opens up the call in a new webpage for print.
Website Update OPEN PREVIEW
1-10-2013
  • Fixed a bug that would cause the call setting save to fail
Website Update OPEN PREVIEW
1-4-2013
  • Added Call Email settings to allow calls to be generated via emails
  • Fixed a bug during registration that occurred when a user only supplied one name
  • Fixed a bug on the Edit Profile screen where inputs would get cut off on large monitors
  • Added Call Types for future enhancement to the calls system
Website Update OPEN PREVIEW
12-21-2012
  • Fixed an issue where users could not be removed if they had States or Work/Call Logs
  • Added sorting and filtering to the Action Logs list
Website Update OPEN PREVIEW
12-19-2012
  • Added station groups with address support
  • Added organizational groups with the ability to be subgroups
  • Fixed an issue where errors were not being reported
Website Update OPEN PREVIEW
11-30-2012
  • Added Gravatar support for personnel profile pictures
  • Added ability to change username in the Edit Profile screens
  • Added capability for users to recovery password by email address
  • Added Call and Work logs to the system
Website Update BETA
11-26-2012
  • Added in an address section for the department settings
  • Added Text message support for Bell Mobility CA, Telus Mobility and Rogers Wireless
  • Responder App version 1.2 was released for iPhone and iPod devices
Website Update iPhone Update BETA
11-19-2012
  • Wired up the delete message button.
  • Some minor UI improvements.
  • Fixed an issue that was causing an error when updating a call.
Website Update BETA
11-14-2012
  • Fixed a bug where a user could send out multiple invites to a single email address.
  • Fixed a number of stability issues when sending out multiple invites.
Website Update BETA
11-13-2012
  • Fixed an issue with the mass invites that would cause the system to display an error message in some cases.
Website Update BETA
11-4-2012
  • Fixed an issue that caused the department settings not to save correctly.
  • Fixed a deployment Windows Azure that was causing Call addresses not to display in Text messages or Emails.
Website Update BETA
11-1-2012
  • Some minor updates to the homepage and master layout
  • Fixed an issue with times not converting to the departments time zone
  • We've had to update all our backend timestamps to UTC, this is because Window's Azure services running in different time zones were producing incorrect times. Note this could have an impact on some historical timestamps (i.e. Action times, State times and Call times).
Website Update Services Update BETA
10-31-2012
  • Happy Halloween!
  • Fixed a bug that was causing errors to occur when trying to set statuses department wide
Website Update BETA
10-28-2012
  • Fixed an issue that prevented error information from being collected
Website Update BETA
10-25-2012
  • Switched to Google AJAX Maps for the Calls map, as the Microsoft Bing map was prone to hanging
  • Fixed a bug that prevented some users from updating their own user profile
Website Update BETA
10-24-2012
  • Fixed a major bug that was causing the website to crash when trying to send an email on Windows Azure.
  • Added a new Mass Email Invite system under the Personnel page to invite Personnel by just their email addresses.
Website Update BETA
10-20-2012
  • Redesigned the front end website for the Windows Azure platform.
Website Update BETA
10-01-2012
  • Fixed a bug where a call with bad geodata would not send out to selected members.
Website Update Services Update BETA
9-27-2012
  • Added the ability for department admins to set a users state just like a status
  • Added the Committed state for when users are unavailable, but already committed to an incident
  • Updated to the latest version of jQuery
  • Updated internal styles to improve compatibility with browsers
  • Fixed a JavaScript error on the dashboard page
  • Fixed a bug where the call geo-location map wouldn't display in SSL (HTTPS) mode
Website Update BETA
9-25-2012
  • Fixed a bug where updates to the user profile we not saving (i.e. mobile number, carrier, etc)
  • Added the Canadian mobile carrier Koodo Mobile to the user settings
Website Update BETA
9-21-2012
  • Fixed a bug where the user requesting department user's statuses would result in their own name only
Services Update BETA
9-16-2012
  • Fixed a bug where getting your status from a mobile app when you have no actions logged would resulting in an incorrect result
Services Update BETA
9-13-2012
  • Fixed a bug where user action were not resetting after an hour for the iPad IC app
  • Created new services and endpoints for the new apps
  • Created long lasting service for sending notifications
  • Updated backend testing
Website Update Services Update BETA
9-7-2012
  • Fixed a bug that prevented a user from being deleted
  • Redirected update user page back to personnel list after successful update
Website Update BETA
9-6-2012
  • Added user Mobile Phone Number to user profile
  • User can now select what notification types (calls/messages) will use what methods
  • Fixed a bug that prevented users from accessing departments with duplicate user names
Website Update BETA
9-5-2012
  • Fixed some bugs in the new call pages
  • Added the ability for the View call and Edit Call pages to display lat/long on the map
  • Added push device list to the edit profile page
Website Update BETA
9-4-2012
  • Sorted users list alphabetically
  • Updated calls to support more data
  • Added Geolocation to calls
  • Added users to dispatch to a call
  • Started exposing Calls to the service for mobile access
Website Update Services Update BETA
9-2-2012
  • Added support for state (get/set) on mobile devices
  • Added ability to view messages on mobile devices
Website Update Services Update BETA
8-28-2012
  • Added Messages to the system
  • Added support to push messages out to mobile devices
Website Update BETA
8-25-2012
  • Added HTTPS support to the website and services
  • Added underlying support for phone push uri's
  • Extended dashboard view to show groups
  • Allowed resetting group users state from dashboard
Website Update BETA
8-19-2012
  • Internal and Dashboard styling and layout changes
  • Minor Public site styling and layout changes
  • Added 'Normal Station' standby state
  • Group interface updates, added check to ensure user cannot be added to more then one group
  • Updated a number of underlying references
Website Update BETA
8-17-2012
Resgrid IC v1.0 iPad application is now available in the iTunes App Store iPad Update BETA
8-16-2012
  • Internal and Dashboard styling and layout changes
Website Update BETA
8-14-2012
  • Public site styling and layout changes
Website Update BETA
8-10-2012
  • Added user state to allow personnel to show they are available, delayed or unavailable
  • Responder Mobile App is now available on the Windows Phone Marketplace
Website Update Windows Phone 7 Update BETA
8-4-2012
  • Enabled the system to define Department groups
  • Added ability to provision and regenerate an Api Key
Website Update BETA
8-3-2012
  • Added ability for department admin's to delete all the action logs
  • Added On Scene action to the website
  • Added Calls dashboard to quickly log notes about a call\incident
  • Added ability to provision and regenerate an Api Key
Website Update BETA
7-31-2012
  • Action\Status times are now properly converted to the Departments time zone
Website Update Services Update BETA
7-30-2012
  • Made the Department Settings page live (it not save settings)
  • Added a Time Zone to the department settings to localize time
Website Update BETA
7-27-2012
  • Added in backend testing
  • Services updated to support new iPad manager application
  • Fixed some bugs in the services to help client stability
Website Update Services Update BETA
7-24-2012
Updated the Android application adding in support for the Normal/Standing By status. Android Update BETA
7-18-2012
  • Fixed some styling issues on the dashboard page
  • Added ability for Department Admins to globally reset all personnel to standby
Website Update BETA
7-17-2012
Fixing a number of issues on the website and adding new features.
  • Added a standby button for explicit standby setting
  • Validation error messages were not showing on some pages
  • Fixed the dashboard clock
  • Some HTML5 changes to support mobile devices better
  • Added an attribute on user profiles to allow for more then one department admin
Website Update BETA
7-11-2012
Resgrid for Apple iOS devices is now on the iTunes store. This app allows you to set your status, and see the status of others. This app is intended for iPhone devices but will work on iPad devices as well. A specialized iPad app is coming soon. iPhone Update iPad Update BETA
6-22-2012
Initial release of the beta website and a mobile app for Android devices. This release is still in the early beta stages and we are working on many new features. Website Update Android Update BETA
Resgrid, LLC.
3108 Silver Sage Dr.
Carson City, NV 89701
Contact Us
Phone: +1 888 570-4953
Email: team@resgrid.com

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