Resgrid Terms and Conditions
Terms and Conditions
Last updated: August 14, 2026
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using Resgrid's websites, hosted software platform, web and mobile applications, application programming interfaces (APIs), integrations, documentation, support, and related products and services (collectively, the "Service") operated by Resgrid, LLC ("Resgrid", "us", "we", or "our").
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, customers, and organizations that access or use the Service. If you access or use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and "you" and "your" refer to that organization and its authorized users.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.
Communications
By creating an Account on our service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Subscriptions
Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.
At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Resgrid, LLC cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Resgrid, LLC customer support team.
A valid payment method, including credit card, is required to process the payment for your Subscription. You shall provide Resgrid, LLC with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize Resgrid, LLC to charge all Subscription fees incurred through your account to any such payment instruments.
Should automatic billing fail to occur for any reason, Resgrid, LLC will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
Free Trial
Resgrid, LLC may, at its sole discretion, offer a Subscription with a free trial for a limited period of time ("Free Trial").
You may be required to enter your billing information in order to sign up for the Free Trial.
If you do enter your billing information when signing up for the Free Trial, you will not be charged by Resgrid, LLC until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.
At any time and without notice, Resgrid, LLC reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.
Fee Changes
Resgrid, LLC, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.
Resgrid, LLC will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
Refund Policy
Except where required by applicable law, all paid subscription fees are non-refundable.
Refund Eligibility
Refunds will only be provided where required under applicable consumer protection laws. Where such laws apply, customers may be entitled to request a refund within the legally mandated period.
European Union / EEA / UK Customers
If you are located in the European Union, EEA, or United Kingdom, you may have a legal right to withdraw from your purchase within 14 days of the transaction (“cooling-off period”).
By purchasing a subscription or digital service from Resgrid, you expressly request immediate access to the service. You acknowledge that this may result in the loss of your right of withdrawal once the service has been fully performed or access has begun, as permitted by applicable law.
If you are eligible for a refund under applicable law, you must submit your request within 14 days of purchase.
Middle East Customers
For customers in Middle Eastern jurisdictions, refunds will be provided where required under applicable local consumer protection laws. Where no such legal requirement exists, subscription fees are non-refundable.
Subscriptions & Renewals
Subscriptions renew automatically at the end of each billing cycle unless canceled prior to the renewal date. Canceling a subscription will prevent future charges but does not entitle you to a refund for any previously billed amounts, except where required by law.
How to Request a Refund
To request a refund where you believe you are entitled under applicable law, contact us at team@resgrid.com with your order details.
Chargebacks
Please contact us first to resolve any billing issues before initiating a chargeback.
Consumer Rights
Nothing in this policy limits or excludes any rights you may have under applicable law.
Paddle is our payment processor and handles all billing and subscription management for payments outside of North America (i.e. EMEA). You can view Paddle's refund policy here: https://www.paddle.com/legal/refund-policy.
Content
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post on or through the Service, including its legality, reliability, and appropriateness.
By posting Content on or through the Service, You represent and warrant that: (i) the Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of anyone found to be infringing on a copyright.
You retain all ownership rights in Content you submit, post, store, transmit, or otherwise make available through the Service ("Customer Content"). You grant Resgrid a limited, non-exclusive license to host, copy, process, transmit, display, modify, and otherwise use Customer Content only as reasonably necessary to provide, maintain, support, secure, and operate the Service, comply with your documented instructions, or comply with applicable law. Resgrid does not acquire ownership of Customer Content under these Terms.
Resgrid may monitor or access Customer Content when reasonably necessary to provide support, protect the Service or its users, investigate suspected violations of these Terms, or comply with applicable law. Resgrid's handling of Protected Health Information and personal data is further limited by any applicable Business Associate Agreement or Data Processing Addendum.
Resgrid-provided content found on or through the Service, excluding Customer Content, is the property of Resgrid, LLC or is used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use that Resgrid-provided content, whether in whole or in part, for commercial purposes or personal gain without express advance written permission from us.
Accounts
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
Additional Agreements and Order of Precedence
Your subscription selection, online checkout, quote, order form, or other ordering document accepted by Resgrid (each, an "Order") forms part of the agreement governing your use of the Service.
If you and Resgrid enter into a separately signed master services agreement, SaaS agreement, or other written services agreement, that agreement and its applicable Orders will govern instead of these Terms to the extent stated in that agreement.
Additional terms may apply to particular data or services, including a Business Associate Agreement ("BAA") for Protected Health Information, a Data Processing Addendum ("DPA") for personal data processed on behalf of a customer, and any applicable service level, security, or support addendum. If documents conflict, the more specific document controls its subject matter: a BAA controls with respect to Protected Health Information, a DPA controls with respect to its covered processing of personal data, an Order controls with respect to the services, subscription term, and fees stated in that Order, and a separately signed services agreement controls over these Terms.
Customer Data and Privacy
Our collection and handling of personal information is described in our Privacy Policy at https://resgrid.com/privacy. Where Resgrid processes personal data contained in Customer Content on behalf of an organizational customer, that customer determines the purposes and means of the processing and Resgrid acts as its service provider or processor, as applicable. Resgrid may act as an independent controller or business for personal information that it collects and uses for its own account administration, billing, website operations, communications, security, legal compliance, and similar business purposes.
If Resgrid creates, receives, maintains, or transmits Protected Health Information on behalf of a covered entity or business associate, the parties must enter into an applicable BAA. The BAA, rather than these Terms or the Privacy Policy, governs permitted uses and disclosures of that Protected Health Information. Where an applicable DPA is in effect, the DPA governs Resgrid's processing of the personal data covered by it.
Intellectual Property
The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Resgrid, LLC and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Resgrid, LLC.
Links To Other Web Sites
Our Service may contain links to third party web sites or services that are not owned or controlled by Resgrid, LLC
Resgrid, LLC has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that Resgrid, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.
Termination
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
If you wish to terminate your account, you may simply discontinue using the Service.
You acknowledge and agree that Resgrid, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Indemnification
You agree to defend, indemnify and hold harmless Resgrid, LLC and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Service.
Limitation Of Liability
In no event shall Resgrid, LLC, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Resgrid, LLC its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
Exclusions
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.
Governing Law
These Terms shall be governed and construed in accordance with the laws of Nevada, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. Together with any applicable Orders and additional agreements identified above, these Terms constitute the agreement between us regarding the Service and supersede prior agreements concerning the same subject matter, except for a separately signed agreement that expressly remains in effect.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. A separately signed agreement may be modified only as provided in that agreement.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
Contact Us
If you have any questions about these Terms, please contact us.