Resgrid Features
All-in-One Dispatching, Communication & Management Platform
We're constantly expanding our features to give you a single platform that can handle all your needs.
Dispatching & CAD
Full-lifecycle computer aided dispatch. Create, dispatch, manage, and close calls with multi-channel notifications, GPS handling, and analytics.
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AVL & Unit Control
Real-time GPS tracking, 13+ unit statuses, role-based staffing, ETA calculation, and fleet management for every vehicle and apparatus.
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Personnel Management
Manage your roster, real-time statuses, certifications, training with quizzes, calendar scheduling, and granular permissions.
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Shift Management
Create shifts, self-service signup, full trade workflow, visual calendar, and shift-based dispatch integration.
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Mapping & Live Ops
Interactive real-time map with stations, calls, AVL, personnel, POIs, custom layers, geofences, and live routing.
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Messaging & Voice
Built-in messaging, real-time chat, RSVP tracking, and push-to-talk voice channels with multi-channel notifications.
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Workflow Engine
Automate actions triggered by system events. Transform data with templates and send emails, SMS, call APIs, upload files, and more.
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Powerful API
We have a public API you can use to extend the system and get data where and when you need it.
Open Source Software
Our platform is open source software and we are committed to giving back to the community.
Computer Aided Dispatching
Complete dispatching solution for personnel, apparatuses, teams and more. Create, track and manage calls, resources and times associated with them.
- Create, Edit, Close and Report on Calls
- Calls with Notes, Images and Attachments
- Calls can be interacted with via apps by field personnel
- Automatic call creation via Email, Text or API
- Custom call intake form creation
- Call Automation and Automatic Dispatching
- Built-in Reporting on Calls and Events
- Track call events automatically (Responding, On Scene, etc)
Personnel Management
Easy to get users into and using Resgrid right away with tons of features and tools to get the most out of your personnel.
- Create, Update, Manage Personnel
- Assign Personnel to Units, Stations or Groups
- Personnel Accountability
- Track Certifications and their expiration
- Create Roles to segment capabilities
- Share Notes and Documents
- Track current Personnel Status and Availability
- Automatic Staffing for Personnel Schedules
- Dedicated App for Personnel to Use
Units and Teams
Resgrid is full cycle management allowing your Incident Commanders their current resources, personnel, mutual aid all while easily running their incident.
- Create, manage and track your Units and Teams
- View unit locations and Live AVL
- Dispatch Units and Teams in the field
- Assign Personnel to the Unit and track accountability
- Monitor and track issues and maintenance
- Fleet Management capabilities
- Run reports on usages, mileage and more
- Dedicated App for Units to use
Push-To-Talk Addon
Built-in voice communications allows your users to communicate with ease
- Create up to 50 channels for your personnel to use
- Name and designate channels
- See how many people are in each channel at any time
- Use from any device, Desktop, Laptop, iOS or Android
- Worldwide reach, only a data connection is needed
- Low cost system compared to alternatives
- Replace handheld, two way radios
- Effective and efficient communications for mobile workforce
Shifts
With the Shifts module you can create assigned and sign-up shifts. Check to see what spots are open, and remind personnel of upcoming assignments.
- Create assigned and signup shifts
- Precisely control days in which shifts are on
- Multiple shifts per day
- Shift Swaps and Trades System
- Shift Signup with Personnel Role based needs
- Reminders of upcoming shifts and trade notifications
- Shift staffing reporting and Shift Day assignments
- Shift system in both Web and Responder Mobile App
Messaging and Chat
Send messages and notices to personnel, groups or roles and Chat real-time with other personnel.
- Easy to use Messaging System
- Quickly send Messages to People, Roles or Groups
- Get notified of Messages via Push, Email and Text
- Use RSVP feature to quickly get responses
- Track who read and responded to your message
- Real-time Chat function for 1-on-1 chats and group
- Quickly spin up new chats with people and view history
- Use Chat and Messaging from the Web and Mobile Apps
Trainings
Send out trainings to your personnel. Use quizzes to ensure your personnel got the most out of the training.
- Send out Trainings to personnel, roles or groups
- Create quizzes to ensure personnel understood training
- Track which users saw and completed the training
- Trainings can be text, have attachments and include links
- Report on users who took the training
- Training creators/admins can reset users Quiz score to retake
- Set due dates and requirements for trainings
- Notifications to personnel on new trainings and due dates
Workflow Engine
Automate any operation with a powerful event-driven workflow engine. Subscribe to system events, transform data with templates, and execute actions — all without writing code.
- Subscribe to 28+ system events (calls, status changes, forms, etc.)
- Transform data with the Scriban templating language
- Send email, SMS, Slack, Teams, or Discord notifications
- Call any REST API or webhook endpoint
- Upload files to S3, Azure Blob, FTP, SFTP, Box, or Dropbox
- Automatic retries with configurable exponential backoff
- Full audit trail with per-step execution logs
- AES-256 encrypted credential storage for all integrations
⚡ Workflow: New Call Alert
Trigger: Call Created
──────────────────────
→ Send Email to chief
→ Post to #dispatch Slack
→ Call external CAD API
✓ Completed (3/3 steps)
Your Technology Partner
If we can make your life easier, we will. We are constantly adding new features and improving our platform to make it easier for you to manage your organization.
10+
Years of active development, constant updates
99.99%
Uptime for the last 12 months for our hosted platform
5
Dedicated applications for all major platforms
14+
Feature Modules to customize your Resgrid experience
Frequently Asked Questions
Some common questions we get about the Resgrid feature set.