AI & Natural Language

Interact With Your Dispatch System Using Plain Language

Resgrid is an open-source, AI-native dispatch platform. Manage calls, personnel, units, shifts, and messages through natural language conversation on any messaging platform — SMS, WhatsApp, Discord, Slack, Telegram, Teams, or web chat. No memorizing commands. No complex interfaces. Just talk to your CAD.

> I'm responding to the
  structure fire on Main St

✓ Status set to: Responding
✓ Destination: Call #401
  Structure Fire - 123 Main St

> Who else is en route?

  3 personnel responding:
  • Capt. Smith - ETA 4 min
  • FF Johnson - ETA 6 min
  • FF Williams - ETA 8 min

> Set Engine 1 to on scene

✓ Engine 1 status: On Scene

Your Entire CAD, Accessible Via Chat

Every Resgrid module is accessible through conversational AI. Set statuses, manage calls, coordinate personnel, and run operations — all through the messaging platforms your team already uses every day.

Multi-Platform Chatbot

Interact with Resgrid via natural language through SMS, WhatsApp, Discord, Slack, Telegram, Microsoft Teams, Signal, or the built-in web chat. One intelligent assistant, every channel your team already uses.

Natural Language Understanding

Powered by ML.NET and advanced NLU, the chatbot understands intent even when commands aren't exact. Say 'I'm heading to the fire' instead of memorizing status codes. Fuzzy matching handles typos and abbreviations under pressure.

Conversational Workflows

Multi-turn dialog support means the chatbot can ask clarifying questions, collect parameters, and confirm sensitive actions. No more guessing command syntax — just have a conversation.

Instant Actions

Set your status, check active calls, dispatch units, manage shifts, RSVP to events, send messages — all through simple text commands. Respond in seconds from anywhere, even while mobile.

Proactive Notifications

Receive real-time alerts for new calls, status changes, calendar reminders, and shift openings directly in your preferred messaging app. Reply to take action instantly without opening another application.

Secure Identity Linking

Link your chat platform identity to your Resgrid account via OAuth, phone number match, or one-time codes. Role-based access controls ensure the chatbot respects your department's permission model.

Manage Your Department From Any Messaging App

Resgrid's AI-powered chatbot transforms every messaging platform into a dispatch command center. Whether your team uses SMS on a flip phone, WhatsApp on mobile, Discord at a station, or Slack in an office, the same intelligent assistant is available everywhere. No app downloads required — just send a text.

Set status and staffing with natural phrases: 'I'm responding', 'Mark me on scene'
View active calls, unit statuses, and personnel availability instantly
Send and receive messages, manage calendar events, and sign up for shifts
Dispatch calls and close incidents with authorization-aware workflows
Works on any device — from smartphones to station computers to radios with text capability
9 supported platforms: SMS, WhatsApp, Discord, Slack, Telegram, Teams, Signal, Web Chat, and the Resgrid app

Manage Your Department From Any Messaging App

AI-Native Architecture, Not a Bolt-On

Unlike legacy dispatch systems retrofitted with basic chatbots, Resgrid was built from the ground up as an AI-native platform. The NLU engine understands department-specific terminology, custom state names, unit designations, and personnel names. It learns your vocabulary and adapts to how your team actually communicates.

ML.NET local classifier for on-premises deployments — no external AI dependency required
Hybrid NLU mode combines fast keyword matching with machine learning for accuracy
Entity extraction recognizes call IDs, personnel names, unit names, dates, and locations
Department-specific vocabulary indexing — custom states, unit names, and roles are understood
Session-aware conversations maintain context across multiple messages
Graceful degradation: if NLU confidence is low, structured menu fallback guides the user

Built for First Responders and Industry Alike

Whether you're a volunteer fire department managing overnight calls, a county EMS agency coordinating mutual aid, a corporate security team monitoring facilities, or a manufacturing plant running safety checks — Resgrid's chatbot meets your team where they already communicate.

Fire/EMS: Rapid status changes, call dispatch, accountability tracking, PAR checks
Emergency Management: Multi-agency coordination, resource requests, damage assessment
Corporate Security: Guard dispatch, incident logging, shift management via Slack or Teams
Industrial Safety: Lone worker check-ins, emergency mustering, equipment status reporting
Reduced training time — new personnel interact conversationally instead of learning complex UIs
24/7 AI-assisted availability for status queries and information lookups

Built for First Responders and Industry Alike

Proven Results Across Sectors

Organizations using AI-native dispatch report transformational improvements in response times, training costs, and operational efficiency.

First Responders & Public Safety

Fire departments dispatch units with a single text: 'Dispatch Engine 5 to the structure fire on Main St'
EMS crews update status hands-free while en route: 'On scene, starting patient assessment'
SAR teams coordinate search assignments via WhatsApp groups with chatbot integration
Volunteer departments reduce response coordination time by up to 40% with conversational dispatch
Accountability tracking through natural language: 'Who's on the fire call?'

Business & Industrial Operations

Corporate security teams dispatch guards and log incidents directly from Slack or Teams
Manufacturing plants run safety check-ins and emergency mustering via text message
Facility management reports equipment issues and tracks resolution through chatbot
Reduce security operations center staffing costs by 30-50% with AI-assisted dispatch
New hires are productive in minutes — no complex CAD training required

Works Everywhere Your Team Communicates

One intelligent chatbot across every messaging platform. No additional apps to install — just add the bot to your team's existing channels.

SMS / Twilio

Discord

Slack

MS Teams

Signal

Web Chat

MCP / AI Assistants

The Future of Dispatch is Conversational

Replace rigid command syntax and complex interfaces with natural language. Resgrid's AI-native chatbot makes your dispatch system accessible to everyone on your team, on any device, through any messaging platform.

70%

Reduction in Training Time

40%

Faster Multi-Unit Dispatch

9

Supported Platforms

24/7

AI-Assisted Availability