Premium Support
Paid support plans are available for our open source software. We provide private, priority support for our open source software via yearly support plans.
Paid Support
Open-Source support is normally provided via GitHub issues. However, we do offer paid support plans for our open-source software.
Ticketing System
As opposed to GitHub issues, our ticketing system allows you to track your support requests and share private information.
More Frequent Updates
You get access to our private Docker Registry which allows for pulling more frequent builds of our open-source software.
Peace of Mind
We build our open-source software to be production-ready. However, if you need help, we're here to help you get back on track.
Protect Your Investment
Protect your investment in our open-source software by purchasing a support plan. We'll help you get back on track if you need help.
Mission Critical Support
We can advice you on how to setup your infrastructure to be highly available. We can also help you with disaster recovery.
Premium Support Plans
Select from the Yearly Support Plans below
Access to more frequent builds
Support Provided by Private Portal
3 support tickets/year
3 business day response time*
Access to more frequent builds
Support Provided by Private Portal
10 support tickets/year
2 business day response time*
* Guaranteed first response time on critical support requests
Frequently asked questions
Everything you need to know about the product and billing.
You can reach our support team through our support portal or by emailing support@resgrid.com. We also offer premium support plans with guaranteed response times.
Our standard support is available during business hours. Premium support plan customers receive priority response times as outlined in their plan.
You can report bugs through our support portal or by emailing support@resgrid.com. Please include as much detail as possible including steps to reproduce the issue.
Documentation is available at our documentation site. You can also find guides, tutorials, and API references there.