Resgrid vs PagerDuty
PagerDuty is built for servers. Resgrid is built for people. When lives are on the line, not just uptime, choose the platform designed for physical response.
The Fundamental Difference
DevOps vs Ops
PagerDuty excels at waking up an SRE when a server crashes. But dispatching fire trucks, ambulances, and search teams requires a completely different set of tools.
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Map-Centric Dispatch
- Resgrid is built around the map. See where your personnel are, where the incident is, and the best route to get there. PagerDuty is built around a timeline of log alerts.
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Personnel Logistics
- Manage certifications, gear assignment, and physical shift schedules. PagerDuty only cares if you are "On Call" or not.
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Unit Management
- Resgrid tracks apparatus (Trucks, Ambulances, Boats) and their specific capabilities. Essential for physical dispatch, irrelevant for IT incidents.
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Cost Savings
- PagerDuty pricing starts around $21/user/month. For a 50 person department, that's over $12,000/year. Resgrid covers that same department for $499/year.
More capabilities for this operation
Connect more of your operational work in Resgrid. Explore each module for scope and availability.
Readiness Management
Recurring checks, preventive maintenance and accountable work orders connected to Resgrid units, assets and teams.
Core capabilities with an optional paid add-on
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Inventory Management
Location-aware stock, issuance, serialized assets, transfers, costing and immutable inventory history inside Resgrid.
Included in the core platform
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Records Management System (RMS)
Configurable records, NERIS-ready workflows, revisions, field capture, search, retention and evidence connected to CAD.
Included in the core platform
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Incident Back Office
Large-incident organization, logistics, facilities, procurement, finance and closeout connected to live Resgrid operations.
Paid add-on when launched
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