Field Service
HVAC, plumbing, electrical, appliance repair, installation crews: dispatch jobs to the right tech, watch the fleet live, and close every job with GPS-stamped photo proof. Resgrid handles dispatch, tracking, and accountability — your accounting software keeps doing the invoicing.
Free for up to 10 users & units • No contracts • Set up in about 15 minutes
Jobs come in by phone, techs scatter across the map, and the office plays air-traffic control by text message.
The office calls techs one by one to find who can take the emergency call. Techs miss messages mid-job; customers wait; nobody has a record of who said what.
'Where's your guy?' asks the customer. The office doesn't know. Without live vehicle positions, ETAs are guesses and route decisions waste fuel and hours.
Paper work orders and memory are all you have when a customer disputes what was done, when the tech arrived, or what condition the site was left in.
On-call rotations tracked on a whiteboard. Emergency calls at 2 AM go to the wrong tech, get missed entirely, or wake the whole roster.
A dispatch backbone for field operations — jobs, fleet, statuses, and proof — without per-tech pricing that punishes growth.
Create jobs with customer location, priority, and notes; dispatch to the right tech or crew by role or proximity. Techs get push, SMS, and email — and acknowledge in one tap.
Vans report GPS via the Unit app on a dash phone or dedicated hardware trackers through built-in Traccar integration. Real ETAs for customers, smarter routing for dispatch.
En route, on site, complete, unavailable — statuses timestamp automatically as techs tap through the job. The office sees the whole board without a single check-in call.
Techs attach GPS-stamped notes and before/after photos to every job. Arrival times, work performed, and site condition become facts, not arguments.
Build on-call schedules and crew shifts; shift-based dispatch routes after-hours emergencies to whoever is actually on call — automatically.
Workflows escalate unaccepted jobs and notify managers on delays. Ask in natural language — 'which techs are free near the north side?' — from Slack, SMS, or web chat.
Keep your accounting and invoicing tools — replace the dispatch, tracking, and paper layers.
What you use today | Examples | Typical cost | Included in Resgrid |
|---|---|---|---|
FSM dispatch modules | Dispatch tiers of ServiceTitan, Housecall Pro | $50–$150 per tech / mo | Dispatch, statuses & scheduling |
Fleet GPS tracking | Samsara, Verizon Connect | $25–$40 per vehicle / mo | Traccar hardware GPS + Unit app AVL |
Paper work orders | Carbon-copy forms, clipboards | Disputes & lost paperwork | Digital job records with photo proof |
On-call whiteboard | Office whiteboard, group texts | Missed 2 AM calls | On-call shifts with auto-routing |
Dispatcher group texts | SMS threads, WhatsApp | No audit trail | Tracked messaging & call timeline |
A 10-tech shop commonly pays $500–$1,500 per month across FSM dispatch seats and fleet GPS. Resgrid's entity pricing typically lands far below that — and the free tier covers owner-operator crews entirely.
More jobs per truck per day, fewer disputes eaten, and an office that dispatches instead of dialing.
typical yearly software consolidation
dispatcher time saved daily
of jobs with photo-proof records
missed after-hours calls
Savings estimates based on typical published per-technician and per-vehicle pricing of field service and fleet tracking tools; results vary by fleet size and call volume. Resgrid complements — not replaces — your invoicing and accounting software.