Resgrid vs Behavioral Health Link
Behavioral Health Link offers a crisis platform built for states and large regions — a call center hub, GPS mobile crisis dispatch, a bed registry, and outpatient scheduling — and runs crisis services itself, including Georgia's crisis line. Resgrid is a lighter, publicly priced dispatch and field platform for the teams that go out, with PHI protection and FHIR or HL7 hand-offs to your EHR.
The quick take
Choose Behavioral Health Link if you need
- A combined crisis call center, mobile dispatch, and bed registry for a state or large region
- Real-time behavioral health bed availability and outpatient appointment scheduling
- A partner that also operates crisis services, not only software
Choose Resgrid if you need
- Dispatch, live tracking, and scheduling for mobile teams, running the same day
- Published pricing and a free tier to pilot with
- Direct FHIR R4 or HL7 v2 hand-off of each encounter to your EHR, with 42 CFR Part 2 consent gating
- One platform your fire, EMS, and law enforcement co-responders can share
Crisis system vs field dispatch platform
How Resgrid compares to Behavioral Health Link for mobile crisis teams.
| Capability | Resgrid | Behavioral Health Link |
|---|---|---|
| Primary focus | Dispatch and field operations for mobile teams | End-to-end crisis system: call center hub, mobile dispatch, bed registry, and scheduling |
| Crisis line call handling | Not included — your crisis line staff create calls, or your system creates them through the REST API | Call Center Hub |
| Mobile team dispatch | Dispatch console, custom statuses, push/SMS/email/voice alerts, and a live map | GPS mobile crisis dispatch with a Dispatch Monitor, staff check-ins, and silent 911 escalation |
| Bed registry | Not included | Real-time bed registry |
| Client appointments and referrals | Not included | 24/7 outpatient scheduling and referrals |
| Deployment | Hosted cloud, or self-hosted from open source | Cloud; offered to government buyers through Carahsoft |
| Pricing | Published per-entity pricing; free up to 10 users & units | Quote or procurement |
Where Resgrid is different
Behavioral Health Link covers the whole crisis continuum. Resgrid goes deep on getting the right team to the right place and documenting what happened.
- Live in an afternoon
- Create your teams, statuses, and shifts, invite staff to the mobile apps, and dispatch your first call the same day — no procurement cycle required to pilot.
- 42 CFR Part 2 aware EHR hand-off
- When a call closes, a Protected Workflow can send the encounter to your EHR as FHIR R4 or HL7 v2. Part 2-tagged fields only leave when consent is on file.
- No client details on lock screens
- With Advanced Data Protection, alerts default to a generic sign-in notice and every reveal requires step-up MFA.
- Shared with your co-responders
- Resgrid is also built for fire, EMS, and law enforcement dispatch, so a co-responder program and its partners can work from one platform.
Healthcare data, protected
With the Advanced Data Protection add-on, Resgrid is ready for PHI:
- Field-level AES-256-GCM encryption with a per-department key
- Step-up MFA before anyone reveals protected data
- Generic, PHI-free push, SMS, email, and voice alerts by default
- Protected Workflows to your EHR as FHIR R4 or HL7 v2, with a hash-chained disclosure log
- A HIPAA Business Associate Agreement once the add-on is enabled
Pair Resgrid with your crisis line
If your crisis line, bed registry, or contact-center platform is already in place, Resgrid can run the mobile side. Calls can be created through the REST API, and each closed encounter can go to your EHR through a Protected Workflow.
Talk to us about integration options →Information about Behavioral Health Link comes from its public website and published sources, reviewed September 2026. Features and pricing change, so confirm details with the vendor. Behavioral Health Link and other product names are trademarks of their respective owners; Resgrid is not affiliated with them. Spot something out of date? Let us know.
Get your mobile teams on one map
Set up your teams, statuses, and shifts in an afternoon. Free for up to 10 users and units, with Advanced Data Protection when you're ready for PHI.