Resgrid vs VectorCare
VectorCare helps hospitals, payers, and PACE programs order and coordinate patient transport and other services from a network of credentialed vendors, including from inside Epic. Resgrid runs the fleet itself — dispatching, tracking, and staffing the ambulances and transport teams a health system or provider operates.
The quick take
Choose VectorCare if you need
- Ordering transports from inside the EHR, with electronic PCS signing
- Brokering rides across many outside ambulance, NEMT, and rideshare vendors
- Vendor credentialing and payment across that network
Choose Resgrid if you need
- Dispatching and tracking a fleet you operate yourself
- Crew scheduling, certifications, rig checks, and incident command for your own teams
- Field-level PHI encryption and FHIR R4 or HL7 v2 hand-offs back to your EHR
- An open-source platform with published pricing
Transport broker vs fleet operations platform
VectorCare and Resgrid solve different halves of hospital transport. Here's how they compare.
| Capability | Resgrid | VectorCare |
|---|---|---|
| Role | Runs your own fleet and teams: dispatch, AVL, crews, readiness | Coordinates transports and services across a network of credentialed outside vendors |
| Ordering | Requests entered by dispatchers or created through the REST API | Order from inside the EHR with an Epic SMART on FHIR app, including electronic PCS signing |
| Dispatch | Dispatch console and Unit app for the crews you employ | Broadcasts requests to vendors and selects one by rules; integrates with ZOLL and Traumasoft |
| EHR integration | Sends FHIR R4 or HL7 v2 to your EHR when a call closes, through Protected Workflows | Epic and Oracle Cerner integrations |
| Crew scheduling and credentials | Shifts, trades, availability, and certification expirations for your staff | Vendor credentialing across the network (VectorCare Trust) |
| Payments | Business Ops add-on: invoices paid online into your own Stripe account | VectorCare Pay (Stripe) |
| Security and compliance | Opt-in field-level encryption and step-up MFA; BAA with Advanced Data Protection | Vendor states SOC 2 Type II and HIPAA |
| Open source | Yes — Apache 2.0, self-hostable | No (proprietary SaaS) |
| Pricing | Published per-entity pricing; free up to 10 users & units | Not published |
Where Resgrid is different
VectorCare is built to coordinate other people's vehicles. Resgrid is built to run your own.
- For the fleet you run yourself
- Hospital-owned ambulances, critical care teams, couriers, and transport staff are dispatched, tracked, and staffed in Resgrid — not brokered to outside vendors.
- Crews, not just trips
- Shift scheduling, certification tracking, rig checks, and messaging for your own people sit in the same platform as dispatch.
- Ready for a surge
- The same roster you dispatch every day can be called out and organized under Resgrid IC when a mass-casualty incident or evacuation hits.
- Back to the chart
- Completed transports can go to your EHR as FHIR R4 or HL7 v2, and the EHR's encounter ID is stored encrypted on the call.
Healthcare data, protected
With the Advanced Data Protection add-on, Resgrid is ready for PHI:
- Field-level AES-256-GCM encryption with a per-department key
- Step-up MFA before anyone reveals protected data
- Generic, PHI-free push, SMS, email, and voice alerts by default
- Protected Workflows to your EHR as FHIR R4 or HL7 v2, with a hash-chained disclosure log
- A HIPAA Business Associate Agreement once the add-on is enabled
Better together
A health system can order transports through a broker like VectorCare while its own ambulance fleet runs in Resgrid. Trips assigned to your fleet can be created in Resgrid through its REST API, and completed calls can return to your EHR through a Protected Workflow.
Talk to us about integration options →Information about VectorCare comes from its public website and published sources, reviewed September 2026. Features and pricing change, so confirm details with the vendor. VectorCare and other product names are trademarks of their respective owners; Resgrid is not affiliated with them. Spot something out of date? Let us know.
Run your fleet like a dispatch center
Put your hospital-owned units on one live map and staff them from one schedule. Free for up to 10 users and units.