Hospitals & Health Systems
Dispatch hospital-based ambulances and critical care transport teams, coordinate inter-facility moves, and run your emergency operations plan from one platform — with PHI encrypted and completed transports sent back to your EHR.
Free for up to 10 users & units • No contracts • Set up in about 15 minutes
Transfer centers, transport teams, and hospital-owned fleets sit between clinical systems that don't talk to dispatch — and dispatch tools that were never meant to hold PHI.
A transfer is accepted in one system, then someone phones the transport team, the vendor, and the receiving unit. Status lives with whoever last picked up the phone.
Hospital-owned ambulances, critical care units, and couriers run without a live map, so nobody can give the sending unit a realistic pickup time.
A critical care transfer needs a transport nurse, a critical care paramedic, and a driver who are all current. That roster usually lives in a spreadsheet and a few people's heads.
When a mass casualty incident or a system outage hits, the emergency operations plan, labor pool callouts, and command assignments run on binders and group texts.
One platform for the teams that move patients and respond to incidents, working alongside your EHR, transfer center, and bed board.
Enter transport requests as calls with priority, pickup location, and transfer notes, or schedule them for a set pickup time. Dispatch the right crew by push, SMS, email, or voice.
The built-in ambulance status template — Dispatched, Responding, At Patient, Transporting, At Hospital, Returning — timestamps every leg while every unit shows on one live map.
Unit role templates for critical care transport seat a critical care paramedic, a transport nurse, and a driver, so dispatchers can see who is on each unit before it rolls.
Track RN licensure, CCP, ACLS, PALS, NRP, and driver credentials with expirations for every transport team member and see who can staff which unit today.
Resgrid IC gives you ICS-based lanes that map to your HICS sections, objectives, and needs, with an automatic timeline of every command action for the after-action report.
Call out off-duty staff with availability responses, then keep transport, security, and emergency management teams on messaging, group chat, and optional push-to-talk.
Advanced Data Protection
Transport requests carry patient names, diagnoses, and room numbers. Advanced Data Protection encrypts them field by field, and Protected Workflows return the outcome to your EHR over FHIR or HL7.
Call details, notes, attachments, contacts, and custom fields are encrypted with AES-256-GCM under a department key that is held in a separate key management service.
Normal permissions are required but not enough. Revealing a protected field needs a fresh multi-factor check and a short-lived grant tied to one user and one app.
Workflows, notifications, logs, and wall displays receive redacted data unless your administrators approve a specific release to a specific destination.
Send FHIR R4 transaction Bundles or HL7 v2.5.1 messages over HTTPS, directly or through an interface engine, using SMART Backend Services, OAuth2 client credentials, a bearer token, or an API key.
Each Protected Workflow releases only the fields you select to one pinned HTTPS destination, after step-up MFA, an optional second approver, and re-approval every 12 months.
Every release attempt is recorded before anything is sent, in a hash-chained log you can verify and export. It holds field IDs and hashes, never patient values.
Request dispatched
The transport is created with the patient's EHR identifier stored encrypted on the call.
Every leg timestamped
At Patient, Transporting, and At Hospital statuses record the move as it happens.
Protected Workflow fires
On close, approved fields go out as FHIR R4 or HL7 v2, with an idempotency key so a retry never duplicates a record.
Encounter ID returned
Success rules confirm the EHR accepted it, and the returned encounter ID is saved encrypted on the call.
Advanced Data Protection is an optional add-on and a technical safeguard, not HIPAA compliance on its own. Resgrid is not a transfer-center, bed-management, or EHR system; it coordinates the people and vehicles that move patients and respond to incidents.
Connect more of your operational work in Resgrid. Explore each module for scope and availability.
Recurring checks, preventive maintenance and accountable work orders connected to Resgrid units, assets and teams.
Core capabilities with an optional paid add-on
Learn more →
Location-aware stock, issuance, serialized assets, transfers, costing and immutable inventory history inside Resgrid.
Included in the core platform
Learn more →
Preplans, customer billing, deployments, credential compliance and protected workforce costing tied to actual Resgrid operations.
Core capabilities with an optional paid add-on
Learn more →
Resgrid doesn't replace your EHR, transfer center, or bed board. It replaces the phone calls, spreadsheets, and single-purpose tools that sit between them and the people who actually move patients.
What you use today | Examples | Typical cost | Included in Resgrid |
|---|---|---|---|
Transport request coordination | Phone calls, pagers, fax, shared spreadsheets | Coordinator hours + delays | Transport dispatch & scheduled calls |
Fleet GPS | Samsara, Verizon Connect, vendor telematics | $25–$40 per vehicle / mo | Unit app AVL + Traccar hardware GPS |
Transport crew scheduling | Aladtec, ShiftBoard, spreadsheets | $1,500–$5,000 / yr | Shifts, trades & availability |
Staff callout tools | Call trees, mass notification add-ons | Typically quote-based | Multi-channel callouts & messaging |
Incident command worksheets | HICS forms, binders, whiteboards | Staff time + lost history | Resgrid IC with automatic timeline |
Point-to-point EHR interfaces | Custom interface builds for each tool | Interface fees + IT backlog | Protected Workflows: FHIR R4 & HL7 v2 |
One subscription covers transport dispatch, fleet tracking, crew scheduling, callouts, and incident command, with public pricing and no long-term contract — and one integration pattern to your EHR instead of one per tool.
Every transfer that waits on a callback holds a bed, a nurse, and sometimes an emergency department room. Visibility turns those minutes back into capacity.
live map for every hospital-owned unit
PHI in notifications and wall displays by default
EHR formats ready: FHIR R4 & HL7 v2
maximum approval period for any PHI release
Estimates based on typical published pricing of fleet tracking and scheduling tools; results vary by health system size and current stack. Resgrid does not provide bed management, transfer-center clinical workflows, or claims billing.