Community Paramedicine & MIH
Schedule home visits, route referrals to the right community paramedic, keep care-team credentials current, and send every visit back to the referring health system's EHR — with patient data encrypted at the field level.
Free for up to 10 users & units • No contracts • Set up in about 15 minutes
Community paramedicine and MIH programs sit between EMS and primary care. They need scheduling like a clinic, dispatch like an ambulance service, and data handling like a hospital.
Discharge planners, clinics, and high-utilizer lists send referrals by fax, email, and phone. Who has been seen, and who is waiting, lives in a spreadsheet.
Community paramedics often cross-staff emergency units, so the visit schedule falls apart the moment call volume spikes and nobody can see who is free.
The referring hospital or clinic wants the visit documented in its EHR. Instead it gets a faxed PDF days later, if it gets anything at all.
Funders and health system partners want visit volumes, outcomes, and time-on-task numbers, rebuilt by hand every quarter from several sources.
Visits, referrals, field teams, and outcomes in one platform that shares a roster with your EMS operation and hands data back to your partners' EHRs.
Create visits as scheduled calls that dispatch at the planned time, with the address, visit type, and access notes the paramedic needs at the door.
Turn referrals into visits from the dispatch console, or let a partner's system create them through the Resgrid REST API.
See where every community paramedic is and what they're doing, and send whoever is free to an urgent same-day visit — even when they cross-staff 911 units.
Custom call fields capture vitals, screenings, and outcomes the same way on every visit, and each released field becomes a FHIR Observation or an HL7 OBX segment.
Track community paramedic certification, CPR, and program-specific training with expiration dates for every member of the care team.
Visit volumes by type, time on task from status changes, and exports for hospital partners, payers, and grant reports.
Advanced Data Protection
Home visits generate PHI from the moment a referral arrives. Advanced Data Protection encrypts it at the field level, and Protected Workflows hand each visit to the referring partner's EHR under controls you approve.
Visit notes, addresses, contact details, attachments, and custom fields are encrypted with AES-256-GCM under a key that belongs to your department.
Reading or editing protected fields needs a fresh multi-factor check and a short-lived grant, so a stolen session on its own reveals nothing.
Visit notifications default to a sign-in notice on push, SMS, email, and voice, keeping patient details off lock screens.
Store the partner EHR's patient ID on the visit. It is encrypted like any other protected field and used to address the record in FHIR or HL7.
Each Protected Workflow sends only the fields you select to one pinned HTTPS destination, with step-up MFA, an optional second approver, and yearly re-approval.
Resgrid signs a HIPAA Business Associate Agreement with departments that have Advanced Data Protection enabled.
Referral received
A visit is created with the patient's EHR ID stored on it, encrypted.
Visit dispatched
The scheduled visit goes to the assigned community paramedic at the planned time.
Findings recorded
Vitals, screenings, and outcome are captured in custom call fields.
Visit closed
A Protected Workflow sends an Encounter with one Observation per released field, or an HL7 v2 message.
Partner chart updated
Success rules confirm receipt, and the returned encounter ID is saved encrypted on the visit.
Advanced Data Protection is an optional add-on and a technical safeguard, not HIPAA compliance on its own. Resgrid is not an EHR or an ePCR; it schedules, dispatches, and documents the operational side of each visit and hands clinical data to your partners' systems.
Connect more of your operational work in Resgrid. Explore each module for scope and availability.
MIH programs usually bolt a scheduling tool, a referral spreadsheet, and a fax machine onto their EMS stack. Resgrid brings them into the system your crews already use.
What you use today | Examples | Typical cost | Included in Resgrid |
|---|---|---|---|
Referral tracking | Fax, shared inboxes, spreadsheets | Coordinator hours + missed referrals | Visits as calls with status history |
Visit scheduling | Shared calendars, clinic scheduling tools | $1,000–$4,000 / yr | Scheduled calls & shift calendars |
Field team tracking | Phone check-ins, fleet GPS | $25–$40 per vehicle / mo | Responder & Unit app AVL |
Care-team messaging | Group texts, consumer chat apps | PHI exposure risk | Messaging with generic PHI-safe alerts |
Visit notes to partners | Faxed PDFs, one-off interfaces | Staff time + interface fees | Protected Workflows: FHIR R4 & HL7 v2 |
Keep your ePCR for clinical documentation. Resgrid handles referrals, scheduling, field coordination, and the hand-off to your partners' EHRs, on the same roster and pricing as your EMS operation.
A program that can show its outcomes keeps its funding. One that spends its time on coordination can't see as many patients.
roster shared by MIH and 911 duty
EHR formats ready: FHIR R4 & HL7 v2
faxed visit notes to reconcile
patient names on lock screens by default
Estimates based on typical published pricing of scheduling and fleet tracking tools; results vary by program size and partners. Resgrid does not provide clinical decision support, care plans, or claims billing.